Frequently Asked Questions

We primarily serve London and the surrounding counties, but we're happy to accommodate UK-wide journeys with advance notice.

We recommend at least 24 hours for guaranteed availability — but we're built for flexibility. Last-minute? Just ask.

Cancellations must be made at least 24 hours in advance of the scheduled pickup time to avoid a cancellation fee. Any cancellations made within 24 hours are non-refundable.

Yes. Your chauffeur will meet you at arrivals with a name board and assist with luggage.

Rigorously. All our drivers are licensed, insured, and background-checked. We don't compromise.

Yes — both are complimentary. We believe it's the little things that count.

Certainly. Just let us know your route in advance and we'll tailor it around your needs.

We do. Airport pickups include real-time flight tracking at no extra charge.

We accommodate small pets with prior notice — ideally in a travel carrier to keep the vehicle spotless.

From the BMW 7 Series to the Mercedes V-Class and S-Class, our fleet is curated for silent luxury and spacious comfort.

Punctuality is at the heart of what we do. In the rare event of a delay, you'll be notified immediately — and we'll have backup solutions ready if needed.

Absolutely. If you have a preference, let us know when booking. We'll do everything we can to accommodate, subject to availability.

Your rate includes the vehicle, a professional chauffeur, fuel, and complimentary bottled water. Tolls, parking, and extended waiting time may be charged separately — but we're always transparent.

Full payment is required at the time of booking to confirm your reservation. Once we confirm availability and details, you'll receive a secure payment link or invoice. We accept bank transfers and cards. Payment upon arrival is only available when explicitly agreed upon in writing by Chauffeur De Luxe.

For hygiene and comfort, we maintain a strict no-smoking and no-eating policy in all vehicles. If you have a special request, feel free to ask — we're here to make the ride work for you.

We specialise in flexibility. While advance notice is ideal, last-minute bookings are possible depending on availability. Just get in touch — we move fast.

Yes. Every vehicle in our fleet is fully licensed, insured, and maintained to the highest standards. No exceptions.

Of course — safety comes first. Just let us know in advance and we'll ensure the right seats are installed before pickup.

Definitely. Whether it's a multi-day business trip or a countryside getaway, we're built for long-haul luxury.

Yes — typically, we operate on a 3-hour minimum for all bookings. However, exceptions can be made depending on the job. Just ask.