Effective Date: 28 July 2025

1. Information We Collect

We may collect and process the following data:

• Full Name
• Contact Information (email, phone number)
• Pickup and drop-off details
• Payment information (processed securely via third-party provider)
• Preferences or special requests (e.g., child seat, wheelchair access)

2. How We Use Your Data

We use your data to:

• Fulfil bookings and transportation services
• Contact you regarding your booking
• Personalise the experience
• Meet regulatory obligations (e.g., TfL recordkeeping requirements)
• Send service-related communications (booking confirmations, receipts)

3. Legal Basis for Processing

We process your personal data:

• With your consent
• To fulfil a contractual obligation (e.g., confirmed booking)
• To comply with legal obligations, including those set by TfL
• For our legitimate interests, such as ensuring service quality and fraud prevention

4. Data Sharing

We do not sell your data. We may share your information with:

• Our chauffeurs (only the information necessary for your journey)
• Payment processors (for secure payment processing)
• Regulatory authorities (when required by law)
• Service providers (e.g., booking systems, customer support)

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years to comply with TfL requirements.

6. Your Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Object to processing
• Lodge complaints with the ICO

7. Data Security

We implement appropriate technical and organisational security measures to protect your data.

8. Cookies

Our website uses minimal cookies for functionality. We do not use tracking cookies or sell data to third parties.

9. Contact Us

For privacy-related questions, please contact us at privacy@chauffeurdeluxe.co.uk or write to us at our registered address.

Privacy Policy